Downloadable Solution Manual for Quality Management, Organization, and Strategy, International Edition, 6th Edition, James R. Evans, ISBN-10: 0538469374, ISBN-13: 9780538469371
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PART I: FOUNDATIONS OF QUALITY AND PERFORMANCE EXCELLENCE.
1 Introduction to Quality and Performance Excellence.
2 Frameworks for Quality and Performance Excellence.
3 Tools and Techniques for Quality Design and Control.
4 Tools and Techniques for Quality Improvement.
PART II: PERFORMANCE EXCELLENCE, STRATEGY, AND ORGANIZATION THEORY.
5 Competitive Advantage and Strategic Management for Performance Excellence.
6 Quality in Customer-Supplier Relationships.
7 Designing Organizations for Performance Excellence.
PART III: PERFORMANCE EXCELLENCE AND ORGANIZATIONAL BEHAVIOR.
8 Quality Teamwork.
9 Engagement, Empowerment, and Motivation.
PART IV: LEADERSHIP AND ORGANIZATIONAL CHANGE.
10 Leadership for Performance Excellence.
11 Performance Excellence and Organizational Change.